At RED ENGAGE SHOES, your satisfaction is our priority. If you are not completely happy with your purchase, please review our refund guidelines below:
Eligibility for Refunds
- Refunds are only available for products that are defective or damaged upon receipt.
- To be eligible, you must notify us within 3 days of receiving the product.
- The product must be returned in its original condition, unused, and with all tags and packaging intact.
- Proof of purchase (receipt or invoice) is required.
Non-Refundable Items
- Items purchased on clearance or during special promotions are final sale and cannot be refunded.
- Used or worn shoes are not eligible for refund.
Refund Process
- To request a refund, please contact our customer service team at:
📧 [email protected]
📞 [Insert Phone Number] - After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days.
- Refunds will be issued to the original payment method.
Exchanges
- Exchanges for a different size or style are subject to product availability.
- Exchanges must be requested within 3 days of purchase.
- The product must be in original condition and packaging.